Customer Service New Associate-Query Management

Are you passionate about customer service and looking for an exciting opportunity to kick-start your career? Accenture, a global leader in professional services, is currently hiring Customer Service New Associates for their Query Management department. In this article, we will explore the job description, key responsibilities, required skills, qualifications, application process, benefits and perks, and career growth prospects associated with this position. If you are ready to take the next step in your career, keep reading to learn more

Table of Contents

Job Description

Skill Required	Query Management – Customer Service Technology Support
Designation	Management Level – New Associate
Job Location	Bengaluru
Qualifications	Any Graduation
Years of Experience	0 to 1 years

JOB NO. 249432

Qualifications

To be eligible for the Customer Service New Associate position, you should meet the following qualifications:

Any Graduation or equivalent .
Excellent command of the English language, both written and spoken.
Proficiency in using computer systems and software.
Previous customer service experience is a plus but not mandatory.

Roles and Responsibilities

As a Customer Service New Associate in the Query Management department at Accenture, you will have the following roles and responsibilities:

Problem Solving: Your role involves resolving routine problems by referring to established precedents and general guidelines. You will analyze customer queries and apply appropriate solutions within the defined framework.
Team Collaboration: Your primary interaction will be with your team members and direct supervisor. Working together, you will contribute to a cohesive and efficient team environment.
Task Execution: Detailed instructions will be provided for all tasks in this role. You will follow these instructions to effectively address customer queries and complete assigned tasks accurately.
Supervision and Decision-Making: The decisions you make will primarily impact your own work and will be closely supervised. You will seek guidance from senior team members or supervisors when needed.
Individual Contribution: As an individual contributor, you will have a specific, focused scope of work within the larger team. Your contributions will align with the team’s goals and objectives.
Shift Flexibility: It is important to note that this role may require you to work in rotational shifts. Your flexibility in adapting to different shift schedules will ensure seamless customer support coverage.

HoW TO APPLY

To apply for the Customer Service New Associate position at Accenture:

Visit https://www.accenture.com/careers.
Find the “Job Search” or “Find a Job” section.
Use filters or keywords to locate the Customer Service New Associate position.
Review the job description and requirements.
Click “Apply” or “Apply Now” to proceed.
Log in if you have an account, or create one if needed.
Fill out the application form accurately.
Upload your resume/CV and other necessary documents.
Review your application for errors or missing information.
Click “Submit” or “Finish” to complete the application.
Check your email, including spam/junk folders, for a confirmation and further communication from Accenture.

About Accenture

Accenture is a renowned global professional services company that excels in digital, cloud, and security solutions. With extensive expertise and specialized skills spanning over 40 industries, we provide Strategy and Consulting, Technology, and Operations services. We also leverage Accenture Song, along with the world’s largest network of Advanced Technology and Intelligent Operations centers. Our dedicated team of 699,000 professionals works tirelessly to harness the potential of technology and human ingenuity. Operating in more than 120 countries, we are committed to driving change, creating value, and fostering shared success for our clients, employees, shareholders, partners, and communities. For more information, please visit our website at www.accenture.com.