Fix ATP Scan in progress Stuck in emails (outlook )

Fix ATP Scan in progress Stuck in emails (outlook )

If you are experiencing an issue with an ATP (Advanced Threat Protection) scan getting stuck in Outlook, there are a few things you can try to fix the problem. Here are some potential solutions:

1. Restart Outlook: Sometimes simply restarting the Outlook application can resolve the issue.
2. Clear the Outlook cache: Clearing the Outlook cache may help resolve the issue if it is caused by a temporary glitch or corruption in the cache. To clear the cache, follow these steps:

• Close Outlook.
• Press the Windows key + R to open the Run dialog.
• Type “%localappdata%\Microsoft\Outlook” (without the quotes) and press Enter.
• Delete the “Outlook” folder.
• Reopen Outlook.

3. Check for updates: Make sure you have the latest version of Outlook installed. You can check for updates by going to File > Office Account > Update Options > Update Now.
4. Disable ATP: If you are unable to fix the issue with the above steps, you may want to try temporarily disabling ATP to see if it is causing the issue. To disable ATP, go to File > Options > Trust Center > Trust Center Settings > Email Security > Advanced Settings. Uncheck the “Use ATP to scan outgoing email” box and click OK.

Keep in mind that disabling ATP may leave your emails vulnerable to threats, so it is important to re-enable it as soon as you are able to fix the issue.

Second method -How to Fix ATP Scan In Progress Stuck In Emails (Outlook)

Restart Outlook

The simplest and often most effective solution is to restart Outlook. Sometimes, a quick restart can clear any temporary glitches and allow you to access your emails seamlessly. To do this:

1. Close Outlook.
2. Reopen Outlook.

Clear the Outlook cache

A corrupted cache can be the culprit behind the “ATP Scan in progress” error. To clear the Outlook cache, follow these steps:

1. Open Outlook.
2. Click on the File tab.
3. Select Options.
4. Click on Mail.
5. Find the Empty Auto-Complete List button.
6. Click it.
7. Close Outlook.
8. Reopen Outlook.

Disable antivirus software

Antivirus software can occasionally interfere with Outlook’s functionality, leading to the error message. Temporarily disabling your antivirus software can help resolve the issue. Here’s how:

1. Disable your antivirus software.
2. Restart Outlook.

Run the Outlook Inbox Repair Tool

Microsoft provides a helpful tool called Scanpst.exe that can fix various email data issues, including the “ATP Scan in progress” error. Follow these steps to use it:

1. Close Outlook.
2. Navigate to the Microsoft Office installation folder on your computer.
3. Locate the Scanpst.exe file.
4. Double-click on it.
5. Choose the Outlook data file (.pst) you want to repair and click Start.
6. Follow the on-screen instructions to complete the repair process.
7. Reopen Outlook.

Disable ATP

If none of the above steps work, you can try temporarily disabling ATP to see if it’s causing the issue. To do this:

1. Open Outlook.
2. Click on the File tab.
3. Select Options.
4. Choose Trust Center.
5. Click on Trust Center Settings.
6. Go to Email Security.
7. Click on Advanced Settings.
8. Uncheck the “Use ATP to scan outgoing email” box.
9. Click OK.

Contact Microsoft support

If you’ve exhausted all the above steps and still face the issue, it’s time to seek assistance from Microsoft support. They can provide specialized guidance and solutions tailored to your situation.

Additional Tips

Here are a few additional tips that may help you resolve the “ATP Scan in progress” issue:

• Ensure you have the latest version of Outlook installed to benefit from bug fixes and improvements.
• Try opening Outlook in Safe Mode, which disables add-ins that might be causing conflicts.
• Consider moving the affected emails to a different folder to isolate the issue.
• If necessary, delete the affected emails and attempt to recover them from the Deleted Items folder.

FAQs

Q: Is this issue specific to Outlook on Windows?
A: No, it can also occur on Outlook for Mac, although the troubleshooting steps may vary slightly. Refer to Microsoft’s support website for Mac-specific instructions.

Q: Will I lose my emails when using the Outlook Inbox Repair Tool?
A: No, the tool is designed to repair issues without deleting your emails. However, it’s always a good practice to back up your data before running any repair tool.

Q: How often should I clear the Outlook cache?
A: Clearing the cache periodically can help prevent issues. Consider doing it every few months or when you encounter problems like the “ATP Scan in progress” message.

Q: Can I re-enable ATP after disabling it?
A: Yes, you can re-enable ATP by following the same steps and checking the “Use ATP to scan outgoing email” box.

Q: Do I need to be connected to the internet to run the Outlook Inbox Repair Tool?
A: No, you can use the tool offline as it operates on the local Outlook data file.

Q: Are there any known conflicts between specific antivirus software and Outlook?
A: While some antivirus software may cause conflicts, it’s not limited to particular brands. Temporarily disabling your antivirus can help identify if it’s the source of the problem.

Conclusion

Encountering the “ATP Scan in progress” error in Outlook can be frustrating, but it’s not insurmountable. By following the steps outlined in this guide, you can troubleshoot and resolve the issue, ensuring that your email communication remains smooth and uninterrupted. Remember to back up your data before making any significant changes, and if all else fails, don’t hesitate to reach out to Microsoft support for expert assistance.